March 24, 2020

COVID-19 Resource Guide

COVID-19 Resource Guide


Food Resources

  • SNAP (Supplemental Nutrition Assistance Program)– The Department of Social Services will continue to process SNAP applications and assist clients. Local districts are reminded of the requirement to grant good cause when a participant’s failure to meet program requirements is due to factors beyond the participant’s control. However, in an effort to assist in the restriction of spreading COVID-19 SNAP offices will conduct phone interviews (including application and recertification interviews). Please click here for more information. Moreover, the Families First Coronavirus Response Act, signed into law on March 18, includes a temporary nationwide suspension of the ABAWD 3-month time limit rule that will go into effect on April 1. For that reason, local districts in NYS will grant good cause to any ABAWD unable to meet the time-limit work requirement during the month of March. 
  • SNAP/EBT can be used for online grocery purchases in NY and other participating statesCurrent participating retailers include Amazon, Walmart and ShopRite. Amazon is available statewide; Walmart and ShopRite participate in specific zip codes. SNAP/EBT cards can be used as a payment method on You will receive access to Prime Pantry and Amazon Fresh once a SNAP/EBT card is added to your account. To receive access to Prime Pantry and Amazon Fresh selection or to pay using SNAP EBT, simply add a valid SNAP EBT card issued by a participating state to your account as a payment method. Please click here for more information.
  • WIC (Women, Infants & Children)- Most WIC clinics are still open. However, some WIC clinics will close temporarily to protect the health of WIC participants and staff. Your local WIC clinic will contact clients if they are closing. WIC appointments can be done over the phone if clients. Please click here for more information.
  • Schools Meals– The summer nutrition programs (the Summer Food Service Program (SFSP) and the Seamless Summer Option (SSO) through the National School Lunch Program) are available to provide meals during school closures. For more information, please click here.
  • Food-delivery App Carriers– Uber-Eats, Doordash, and Postmates will still operate and deliver food. Uber Eats is waiving delivery fees on all applicable orders from local restaurants. Please click here for more information.


Housing & Utility Resources

  • Mortgage PaymentsGovernor Cuomo announced he will be implementing a 90-day relief on mortgage payments amid the coronavirus pandemic.This relief plan will waive mortgage payments based on financial hardship and will allow a grace period for loan modifications.
  • PSEG Long IslandPSEG Long Island is temporarily suspending shut-offs of electric service to residential customers for non-payment. This policy is effective immediately.PSEG Long Island customers experiencing financial difficulty as a result of issues related to the coronavirus should contact PSEG Long Island via My Account ( or by calling 800-490-0025 to enter into a deferred payment arrangement. This policy will be in place through the end of April.
  • National Grid National Grid has a variety of programs that can help Long Islanders both in the short term and in extended circumstances. Whether it’s a homeowner, renter, or landlord, they can take control of their monthly gas bills through these programs and services. Please click here for more information.
  • Project Warmth– Anyone in need of emergency heating assistance, please call United Way’s 2-1-1 Long Island information and referral call center by dialing 2-1-1 (or 1-888-774-7633) 7 days a week, 9:00 am-5:00 pm, for referrals to an intake site. In lieu of the current circumstances, Project Warmth applications can be taken over the phone.
  • Home Internet Access– Altice USA is committed to helping schools and students stay connected during this unprecedented time. For households with K-12 and/or college students who may be displaced due to school closures and who do not currently have home internet access, Altice will offer an Altice Advantage 30 Mbps broadband solution for free for 60 days to any new customer household within their footprint. Eligible households can call 1-866-200-9522 to enroll in the optimum region. Please click here for more information.


Senior Resources

  • Long Island Senior Centers-Some senior centers on Long Island are delivering meals or food packages to senior members. However, some services are limited due to a lack of volunteers. Please call your local town or visit their websites for more information. Are there any general numbers to get information for both Nassau and Suffolk County?
  • Grocery Stores– Stop & Shop will be opening earlier at 6 am exclusively for seniors to shop in a less crowded environment. Use this link to obtain further information.
  • Medicare Telehealth Services– Medicare has temporarily expanded its coverage of telehealth services to respond to the current Public Health Emergency. These services expand the current telehealth covered services, to help consumers have access from more places (including their home), with a wider range of communication tools (including smartphones), to interact with a range of providers (such as doctors, nurse practitioners, clinical psychologists, and licensed clinical social workers).Please visit for more information.


Healthcare Resources

  • Special Enrollment Period for uninsured New Yorkers– the NY State of Health, together with the New York State Department of Financial Services (DFS), made a Special Enrollment Period available to New Yorkers during which eligible individuals will be able to enroll in insurance coverage through NY State of Health, New York’s official health plan Marketplace, and directly through insurers. Individuals who enroll in Qualified Health Plans through NY State of Health or directly through insurers between March 16 and April 15, 2020, will have coverage effective starting April 1, 2020.  Individuals who are eligible for other NY State of Health programs – Medicaid, Essential Plan, and Child Health Plus – can enroll year-round. consumers can apply for coverage through NY State of Health on-line at, by phone at 855-355-5777, and working with enrollment assistors.
  • COVID-19 Testing Cost-Sharing– a new directive by the State Department of Financial Services requiring New York health insurers to waive cost-sharing associated with testing for novel coronavirus including emergency room, urgent care, and office visits. New Yorkers receiving Medicaid coverage will not be expected to pay a copay for any testing related to COVID-19. Please click here for more information.
  • Medicare ResourcesMedicare covers the lab tests for COVID-19. Medicare consumers pay no out-of-pocket costs. Medicare covers all medically necessary hospitalizations; this includes COVID-19 diagnosis. At this time, there’s no vaccine for COVID-19. However, if one becomes available, it will be covered by all Medicare Prescription Drug Plans (Part D). If consumers have a Medicare Advantage Plan, they have access to these same benefits. Medicare allows these plans to waive cost-sharing for COVID-19 lab tests. Many plans offer additional telehealth benefits beyond the ones described below. Please advise clients to check with their plan about coverage and costs. Please visit for more information. 


Resources for People with Disabilities?

Mental Health Resources

  • Peer Support Services– In response to this need, MHAW will be offering extended hours for their Peer Support Line and Healing Connections Peer Support Groups to Suffolk County residents. These services are staffed by trained and experienced Certified Peer Specialists. New operating hours for the Peer Support Line:
    Monday to Friday, 9:00 am-5:00 pm
    Saturday, 5:00pm-10:00pm
    Sunday, 2:00pm-7:00pm

The Peer Support Line can be accessed by calling 631-471-7242 ext. 1217. Online Peer Support Groups can be accessed through this link:

  • Disaster Distress Helpline– Contact the SAMHSA Disaster Distress Helpline (800) 985- 5990 that provides 24/7, 365-day-a- year crisis counseling and support to people experiencing emotional distress related to natural or human-caused disasters.
  • Stress and Coping ResourcesThe outbreak of coronavirus disease 2019 (COVID-19) may be stressful for people. Fear and anxiety about a disease can be overwhelming and cause strong emotions in adults and children. Coping with stress will make you, the people you care about, and your community stronger. Please visit this link to access resources from the Centers for Disease Control and Prevention.


Other Resources

  • Child Care-Any families in need of Child Care, please call the following numbers:
    Child Care Council of Nassau: (516) 358-9250

For emergency responders who need Child Care: (516) 727-0331
Child Care Council of Suffolk: (631) 462-0303.

  • Student Loans– the White House waived interest on federal student loans. Anyone affected by COVID-19 directly or indirectly and need of support has options to reduce or postpone payments by applying for a deferment, forbearance and/or by changing their repayment plans. Please click here for more information
  • Unemployment Insurance Benefits– NYS is waiving the 7-Day waiting period for Unemployment Insurance benefits for people who are out of work due to Coronavirus (COVID-19) closures or quarantines. Please click here for more information. 

Filing a new Unemployment Insurance claim? 

The day you should file is based on the first letter of your last name. 

Last names starting with A – F, file on Monday. 

Last names starting with G – N, file on Tuesday. 

Last names starting with O – Z, file on Wednesday. 

If you missed your filing day, file on Thursday, Friday or Saturday. Filing later in the week will not delay your payments or affect the date of your claim; all claims are effective on the Monday of the week in which they are filed.

  • Small Business Administration (SBA) Loan: Upon a request received from a state’s Governor, the SBA has announced it will issue an Economic Injury Disaster Loan declaration for that state. The SBA’s Economic Injury Disaster Loan assistance will make low-interest loans available to small businesses and private, non-profit organizations to help alleviate economic injury caused by COVID-19. Once the SBA has approved New York State’s request, information on the application process for Economic Injury Disaster Loan assistance will be made available at For more information, please see the SBA fact sheet.


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