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Department: Health and Welfare Council Benefits Access

Reports to: President & CEO and Development Director

FSLA Status: Non-Exempt/Full-Time

The Health and Welfare Council of Long Island (HWCLI) is a private, not for profit, health and human services planning, research/public education and advocacy organization that serves as the umbrella for public and non-profit agencies serving Long Island’s vulnerable individuals and families.

JOB ANNOUNCEMENT: Benefits Enrollment Coordinator

HWCLI seeks an energetic, passionate, and socially conscious individual to support HWCLI’s mission by coordinating our work as a National Council on Aging (NCOA) Benefits Enrollment Center (BEC). Reporting to the President & CEO and Development Director, the Benefits Enrollment Coordinator position is a non-clinical role that will assist eligible older adults and adults with disabilities in accessing critical public benefits. This role conducts screenings, provides application support, coordinates outreach, manages follow-ups, and ensures high-quality, person-centered assistance across multiple benefit programs, including SNAP, Medicaid/Medicare Savings Programs (MSP), Extra Help/LIS, HEAP, and other public benefit programs

Responsibilities

Client Support & Benefits Enrollment

• Conduct benefits screenings using NCOA’s BenefitsCheckUp® and other approved tools.
• Provide individualized assistance with completing and submitting benefit applications across multiple systems (e.g., SNAP, MSP, LIS/Extra Help, Medicaid).
• Offer phone-, virtual-, and in-person appointments.
• Follow up with clients, agencies, and benefit providers to ensure applications are processed.
• Maintain accurate case notes, documentation, and outcomes in client management databases (Cumulus and Salesforce).

Outreach & Community Engagement

• Assist in planning and executing outreach strategies aligned with BEC goals.
• Represent the organization at community events, senior centers, food pantries, libraries, health fairs, etc.
• Build relationships with partner agencies to create referral pathways and increase benefits access for target populations.
• Distribute materials and provide presentations about available benefits and BEC services.

Data, Reporting & Compliance

• Ensure accurate and timely data entry consistent with NCOA BEC guidelines and organizational standards.
• Assist with regularly timed reporting requirements.
• Maintain confidentiality and comply with HIPAA and all data-security policies.
• Track client outcomes and support monitoring/evaluation processes.

Program & Organizational Support

• Participate in staff meetings, professional development, and NCOA-provided training.
• Contribute to continuous improvement of enrollment processes and outreach strategies.
• Support grant compliance and documentation requirements.
• Perform other related duties as assigned.

Qualifications

Required

• High school diploma or equivalent (Associate’s or Bachelor’s preferred).
• Experience in social services, case management, public benefits, aging services, or related fields.
• Strong interpersonal and communication skills; able to work with older adults, individuals with disabilities, and culturally diverse communities.
• Ability to learn and navigate benefit application systems and screening tools, including but not limited to BenefitsCheckUp®.
• Strong organizational skills with attention to detail and accuracy.
• Proficiency with Microsoft Office and comfort using online portals and CRMs.

Preferred

• Knowledge of Medicare, Medicaid, SNAP, MSP, Extra Help/LIS, and other aging/disability benefit programs.
• Experience conducting outreach or public presentations.
• Bilingual fluency (Spanish, Haitian Creole, etc.) is a strong plus.

Work Environment & Expectations

• Mix of office and community-based, remote work depending on organizational policy.
• Occasional evenings or weekends required for outreach events.
• Ability to travel locally to outreach sites (valid driver’s license preferred but not required depending on location).

Compensation

• Salary range: $60,000 – $65,000
• Full-time, excellent benefits
• Retirement plan with Employer contribution after 1-year, flexible spending accounts, disability insurance, paid time-off
• Hybrid work environment, ability to travel to office and local partners required
• Opportunity to work in a dynamic environment on a new state-wide initiative to improve health equity

· Schedule: Monday – Friday, nights/weekends as needed.

Apply directly for the position here: Click here